Análisis de la segregación y desarrollo de tareas; y su influencia en el ambiente laboral de una empresa de telecomunicaciones, ubicada en la provincia de Guayas, cantón Guayaquil, 2015
Fecha
2016
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Universidad de Guayaquil
Resumen
Esta investigación tuvo como objetivo general analizar el cumplimiento de los factores a considerarse en la segregación de tareas y establecer los cambios que se darán para evitar desacuerdos dentro del clima laboral, basándose en fundamentos teóricos (Newstrom, 2011), (Sánchez Fernández, 2013), (Ángel, 2014), direccionando como hipótesis la singularidad del proceso al segregar funciones para el desarrollo de tareas que puede ocasionar un nivel bajo de desempeño en los colaboradores dentro de la empresa, con respecto a la metodología empleada se calificó como descriptiva y aplicada, mediante la particularidad de viabilidad y factibilidad, siendo su diseño de campo no experimental y correlacional. La población de estudio estuvo constituida por 25 colaboradores de la empresa de telecomunicaciones, a quienes se les aplicó una encuesta de 10 preguntas. Los datos fueron examinados mediante la estadística descriptiva. Con relación a los resultados, puede asegurarse que la mayoría de los colaboradores afirman que es necesaria la asignación idónea de las funciones con respecto al cargo, siendo así, se obtendría un alto desempeño, rendimiento y ambiente laboral armónico. Igualmente, se observó que existen varios colaboradores que en diversas ocasiones han tenido tiempo disponible, mientras que otros están cargados de trabajo de acuerdo a las tareas asignadas, generando malestar laboral; de hecho, existía el desconocimiento de los administrativos. Adicionalmente, se detectó que el personal requiere ser capacitado en su área para el mejor desempeño laboral. También se realizaron entrevistas a los administrativos con el objeto de analizar cómo ellos percibían el desempeño de sus colaboradores. Estas circunstancias son las que motivaron a orientar la propuesta de la creación del Manual de Funciones en el cual se incluyeron elementos, tales como diseño y distribución de los puestos de trabajo, logística, evaluación de desempeño, de acuerdo con las necesidades requeridas y determinadas en la indagación de este estudio.
This research had as general objective to analyze the fulfillment of the factors to be considered in the segregation of duties and establish the changes that will occur to avoid disagreements within the working environment, based on theoretical foundations (Newstrom, 2011), (Sánchez Fernández, 2013) (Ángel, 2014), directing the hypothesis of the uniqueness of the process to segregate functions for the development of tasks that can cause poor performance in employees within the company, according to the methodology used is considered as descriptive and applied through the particularity of viability and feasibility, and its design is not experimental and correlational field. The study population was consisted of 25 employees of the telecommunications company, to which was applied a survey of 10 questions. The data were examined using descriptive statistics. In relation to the results, you can ensure that most employees claim that the ideal allocation of functions regarding the position is necessary, if so, high performance, efficiency and harmonious work environment would be obtained. It was also noted that several collaborators that on several occasions have time available, while others are loaded according to the assigned tasks, generating labor unrest, in fact there was the lack of administrative. Additionally it was found that the staff needs to be trained in your area for the best job performance. Also the interviews were applied to administrative stuff with the aim of analyzing how they perceived the performance of its employees. These circumstances that led to guide the proposal for the creation of manual functions in which elements such as design and distribution of jobs, logistics, performance evaluation, according to the required needs were included and identified in the inquiry of this study.
This research had as general objective to analyze the fulfillment of the factors to be considered in the segregation of duties and establish the changes that will occur to avoid disagreements within the working environment, based on theoretical foundations (Newstrom, 2011), (Sánchez Fernández, 2013) (Ángel, 2014), directing the hypothesis of the uniqueness of the process to segregate functions for the development of tasks that can cause poor performance in employees within the company, according to the methodology used is considered as descriptive and applied through the particularity of viability and feasibility, and its design is not experimental and correlational field. The study population was consisted of 25 employees of the telecommunications company, to which was applied a survey of 10 questions. The data were examined using descriptive statistics. In relation to the results, you can ensure that most employees claim that the ideal allocation of functions regarding the position is necessary, if so, high performance, efficiency and harmonious work environment would be obtained. It was also noted that several collaborators that on several occasions have time available, while others are loaded according to the assigned tasks, generating labor unrest, in fact there was the lack of administrative. Additionally it was found that the staff needs to be trained in your area for the best job performance. Also the interviews were applied to administrative stuff with the aim of analyzing how they perceived the performance of its employees. These circumstances that led to guide the proposal for the creation of manual functions in which elements such as design and distribution of jobs, logistics, performance evaluation, according to the required needs were included and identified in the inquiry of this study.
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PERFOMANCE, COLABORADORES, DESEMPEÑO, CLIMA LABORAL