Propuesta para la implementación del sistema de gestión de calidad bajo la Norma Internacional ISO 9001:2008 en la Compañía Ticure S.A.
Fecha
2016-02-11
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Maestría en Sistemas Integrados de Gestión.
Resumen
Este proyecto de titulación tiene como objetivo diseñar una propuesta para implementar un Sistema de Gestión de calidad basada en la Norma ISO 9001:2008 para la empresa TICURE S.A. que luego de su implementación permitirá en un futuro acceder a una certificación ISO de calidad, en la actualidad es conocido que muchas organizaciones de distintos sectores buscan tener dicha certificación para sus productos o servicios. TICURE S.A., tiene como actividad principal “Diseñar, producir y comercializar mobiliario”. Inicio sus actividades en Agosto del año 1996 y en el transcurso del tiempo de sus operaciones ha visto la necesidad de implementar un SGC que permita mejorar sus procesos de producción, ser más eficiente en el uso de los recursos y de esa forma obtener una ventaja competitiva que le permita diferenciarse de sus competidores. El diseño del SGC para TICURE S.A. constituye una herramienta de apoyo con la cual la empresa debe iniciar una nueva cultura enfocada hacia la calidad y el servicio al cliente, pretende tener un mejor control de las distintas áreas y promover una mayor participación y contribución de su personal, así como también le permitirá ordenar la documentación de la empresa y establecer procedimientos que permitan mejorar su desempeño. Para el desarrollo de la propuesta del sistema de la empresa, se realizó un diagnóstico inicial de la situación actual de TICURE S.A. teniendo como resultado un 38% de cumplimiento y un 62% de incumplimiento de la Norma, el porcentaje del incumplimiento es considerado como relevante y fue tomado como punto de partida para el diseño del SGC basándose en aquellos puntos de la Norma ISO 9001:2008, y poder identificar la generación y afectación de los procesos productivos.
This graduation project has been developed in order to design a proposal to implement a Quality Management System (QMS) for the company TICURE S.A., based on ISO 9001: 2008 standards, that after its implementation, will allow the access to an ISO Quality Certification; it is well known that many organizations from different sectors are seeking to obtain this certification for their products or services. TICURE S.A. has as its main activity "Designing, producing and marketing furniture" since August 1996, and during its time of operations, has seen the need to implement a QMS that allows the improvement of their production processes, in order to be more efficient in the usage of resources and thus gain a competitive advantage that distinguishes from its competitors. The design of the QMS for TICURE S.A. is a support tool with which the company must initiate a new culture focused on quality and customer service, aiming to gain better control on different areas, to promote greater participation and contribution of their staff, as well as organize Company’s documentation, establishing procedures to improve performance. For the development of the proposed System for the company, was made a diagnosis of the actual situation of TICURE SA, the resulting was a 38 % compliance and 62% of non-compliance with the Standard, the percentage of default is considered relevant and was taken as a starting point for the design of the QMS based on points of ISO 9001:2008 and to identify the generation and disruption of production processes.
This graduation project has been developed in order to design a proposal to implement a Quality Management System (QMS) for the company TICURE S.A., based on ISO 9001: 2008 standards, that after its implementation, will allow the access to an ISO Quality Certification; it is well known that many organizations from different sectors are seeking to obtain this certification for their products or services. TICURE S.A. has as its main activity "Designing, producing and marketing furniture" since August 1996, and during its time of operations, has seen the need to implement a QMS that allows the improvement of their production processes, in order to be more efficient in the usage of resources and thus gain a competitive advantage that distinguishes from its competitors. The design of the QMS for TICURE S.A. is a support tool with which the company must initiate a new culture focused on quality and customer service, aiming to gain better control on different areas, to promote greater participation and contribution of their staff, as well as organize Company’s documentation, establishing procedures to improve performance. For the development of the proposed System for the company, was made a diagnosis of the actual situation of TICURE SA, the resulting was a 38 % compliance and 62% of non-compliance with the Standard, the percentage of default is considered relevant and was taken as a starting point for the design of the QMS based on points of ISO 9001:2008 and to identify the generation and disruption of production processes.
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Palabras clave
SISTEMAS INTEGRADOS DE GESTIÓN, SISTEMA DE GESTIÓN DE CALIDAD, ISO 9001:2008, MOBILIARIO DE OFICINA