Propuesta de un diseño organizacional para la Empresa Constructora Riplacan S.A.
Fecha
2019-09-05
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El propósito de esta investigación es presentar un diseño organizacional para la empresa Riplacan S.A., con el fin de determinar procesos guías para la toma de decisiones importantes, se busca mejorar la rentabilidad de la compañía, funciones y responsabilidades de los trabajadores que conforman el entorno empresarial. Partiendo de la situación actual de la empresa, que presenta duplicidad de actividades, personal no calificado para las áreas; debido a que no cuenta con un manual de funciones y organigrama jerárquico. Mediante el uso de diferentes herramientas de gestión como: Ishikawa, FODA, encuestas a empleados, observación directa en los procesos de atención al cliente; se podrá detectar las decisiones erróneas tomadas dentro de la organización. Se desarrolla un análisis en el cual se pretende minimizar el impacto negativo que genera no contar con un diseño de estructura organizacional.
The purpose of this research is to present an organizational design for the company RIPLACAN SA, in order to determine guiding processes for making important decisions, it seeks to improve the company's profitability, functions and responsibilities of the workers that make up the business environment. Starting from the current situation of the company, which has a duplication of activities, unqualified personnel for the areas; because it does not have a manual of functions, hierarchical organization chart. Using different management tools such as: Ishikawa, FODA, employee surveys, direct observation in customer service processes; it was detected that in this way the wrong decisions are made within the organization. An analysis was developed in which it is intended to minimize the negative impact generated by not having an organizational structure design.
The purpose of this research is to present an organizational design for the company RIPLACAN SA, in order to determine guiding processes for making important decisions, it seeks to improve the company's profitability, functions and responsibilities of the workers that make up the business environment. Starting from the current situation of the company, which has a duplication of activities, unqualified personnel for the areas; because it does not have a manual of functions, hierarchical organization chart. Using different management tools such as: Ishikawa, FODA, employee surveys, direct observation in customer service processes; it was detected that in this way the wrong decisions are made within the organization. An analysis was developed in which it is intended to minimize the negative impact generated by not having an organizational structure design.
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Palabras clave
SISTEMAS ORGANIZACIONALES, DESEMPEÑO DE TRABAJADORES, CONSTRUCTORA, REDUCCIÓN DE VENTAS