Reingeniería de los procesos administrativos de la empresa Herrera Díaz Jonihesan
Fecha
2020-03
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil: Facultad de Ciencias Administrativas
Resumen
La presente investigación tiene como finalidad mejorar la productividad y rendimiento de los empleados de la empresa Herrera Díaz Jonihesan; ya que debido ala falta de una organización adecuada para el desarrollo de las actividades y uso de los recursos provoca que el personal tenga que hacer uso de horas extraordinarias para poder cumplir con la planificación semanal que se había establecido, causando malestar al propietario de la empresa.La investigación tiene un enfoque cualitativoa fin de determinar laspercepcionesy posturas del personal administrativocomooperativo, a travésdel uso de entrevistasal jefe de la empresa, grupos focales al personal administrativo y operativo, así como fichas de observación para determinar la necesidad que tienela empresade realizar mejoras en los procesos a través de un manual de procesos y funciones que brinde la guía necesaria para el buen desempeño del personal y la buena gestión de recursos.Además, se propuso la compra adecuada de suministros para la empresa, ya que no existe un control del mismo.Palabras clave: Reingeniería–Manual –Funciones -Procesos
The purpose of this research is to improve the productivity and performance of the employees of the Herrera Díaz Jonihesan company; since, due to the lack of an adequate organization for the development of activities and the use of resources, it causes thestaff to have to use overtime in order to comply with the weekly planning that had been established, causing discomfort to the owner of the business. The research has a qualitative approach in order to determine the perceptions and positions of administrative and operational personnel, through the use of interviews with the head of the company, focus groups on administrative and operational personnel, as well as observation sheets to determine the need to The company has to make improvements in the processes through a process and functions manual that provides the necessary guidance for the good performance of the personnel and the good management of resources. In addition, the adequate purchase of supplies for the company was proposed, since there is no control of it.
The purpose of this research is to improve the productivity and performance of the employees of the Herrera Díaz Jonihesan company; since, due to the lack of an adequate organization for the development of activities and the use of resources, it causes thestaff to have to use overtime in order to comply with the weekly planning that had been established, causing discomfort to the owner of the business. The research has a qualitative approach in order to determine the perceptions and positions of administrative and operational personnel, through the use of interviews with the head of the company, focus groups on administrative and operational personnel, as well as observation sheets to determine the need to The company has to make improvements in the processes through a process and functions manual that provides the necessary guidance for the good performance of the personnel and the good management of resources. In addition, the adequate purchase of supplies for the company was proposed, since there is no control of it.
Descripción
pdf
Palabras clave
REINGENIERIA, MANUAL, FUNCIONES, PROCESOS
Citación
APA