Propuesta tecnológica de una página web con la implementación de Bots para la gestión de relaciones con el cliente en la empresa Vipcell Electrónics
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Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente proyecto de titulación trata sobre la implementación de bots para la
gestión de relaciones con el cliente en la empresa Vipcell Electronics, la misma que se
dedica la venta y compra de productos tecnológicos y servicios de reparación de los mismos,
el objetivo del proyecto es mejorar la atención que se brinda en la empresa optimizar
recursos, que podrían ser utilizados en otra área de una mejor manera.
La empresa Vipcell necesita un sistema que le permita poder brindar atención al
cliente en horas no laborables.
El tipo de investigación que se usaron para poder desarrollar el proyecto fueron
investigación aplicada, porque utilizaremos nuevos hallazgos tecnológicos para mejorar los
proceso de la empresa, de campo ya que utilizamos la investigación para diagnosticar las
necesidades y exploratoria para determinar cuáles son los puntos a mejorar en los procesos
de Vipcell.
Se exponen los funcionamientos y objetivos de la propuesta como, funcionan cuáles
son sus ventajas, y también se expone las conclusiones y recomendaciones del presente
proyecto.
The present project of certification is about the implementation of bots for the management of relations with the client in the company Vipcell Electronics, the same one that is dedicated the sale and purchase of technological products and services of repair of the same, the objective of the project is improve the care provided in the company optimize resources, which could be used in another area in a better way.. The Vipcell Company requires a system that allows you to be able to provide customer service in non-working hours The type of investigation that was used to be able to develop the project there were an applied research, because we will use new technological findings to improve the process of the company, of field since we use the investigation to diagnose the needs and exploratory to determine which there are the points of improving in the processes of Vipcell. The workings and objectives of the proposal are set out, as are their advantages, and the conclusions and recommendations of this project are also presented.
The present project of certification is about the implementation of bots for the management of relations with the client in the company Vipcell Electronics, the same one that is dedicated the sale and purchase of technological products and services of repair of the same, the objective of the project is improve the care provided in the company optimize resources, which could be used in another area in a better way.. The Vipcell Company requires a system that allows you to be able to provide customer service in non-working hours The type of investigation that was used to be able to develop the project there were an applied research, because we will use new technological findings to improve the process of the company, of field since we use the investigation to diagnose the needs and exploratory to determine which there are the points of improving in the processes of Vipcell. The workings and objectives of the proposal are set out, as are their advantages, and the conclusions and recommendations of this project are also presented.
Descripción
Palabras clave
Bots web, Servicios, Accesorios, Celular